Learn how we collect, use, and protect your personal information.
Last Updated: April 23, 2026
What this means in plain English
We only collect information needed to run HelperWebs — name, email, city, age, and optional profile details.
We do not sell your data. Ever.
We use encryption and industry-standard security to protect your information.
Minors (under 18) need parental consent. We do not allow anyone under 15.
You can request to see, edit, or delete your data at any time.
Payment info is handled by PayPal/Stripe — we never store full credit card numbers.
Messages stay on our platform. We do not share message content with anyone.
1. Introduction
HelperWebs ("we," "us," or "our") is committed to protecting the privacy and security of all users, particularly teens and young adults who form the core of our community. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you access or use our website, mobile application, or any other services we provide (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make will be posted on this page with an updated "Last Updated" date. We recommend checking this Policy periodically for updates.
2. The Short Version
Information We Collect: We collect information you provide directly (name, email, city, age), information we collect automatically (device information, usage data), and information from third parties (only when necessary for safety and verification).
Our Legal Basis for Using Your Personal Information: We process your personal information based on your consent, to fulfill our contractual obligations, to comply with legal requirements, and to pursue our legitimate interests in providing a safe platform.
How Do We Use The Information Collected? We use your information to operate the Platform, verify your identity, facilitate connections between users, ensure safety, process payments, and improve our services.
How Long Do We Keep Personal Information? We retain personal information only for as long as necessary to provide our services and comply with legal obligations.
Children: We are designed for teens (15+), with special protections for minors under 18. Minors must have parental consent and supervision. We do not collect information from children under 15.
Sharing Personal Information with Third Parties: We share information only as necessary to operate the Platform, with payment processors for transactions, and with law enforcement when required by law. We never sell your personal information.
Where We Process Your Personal Information: Some information may be processed in the United States. We implement appropriate safeguards to protect your data.
Security: We implement industry-standard security measures to protect your personal information.
Your Rights: You have rights regarding your personal information, including the right to access, correct, and delete your data (subject to certain limitations).
3. Information We Collect
3.1 Information You Provide
When you register, use the Platform, complete forms, or interact with other users, we collect the following information:
Basic account information: Full name, email address, username
Location information: City of residence (required for our hyperlocal service)
Demographic information: Age verification (15+), user type (helper or provider)
Contact information: Street address, city, state, ZIP code (for job matching)
Payment information: Payment details when using our in-app payment system
Communication content: Messages exchanged through our secure messaging system
Job-related information: Job descriptions, applications, status updates
3.2 Information We Collect Automatically
We automatically collect information when you access, browse, or use the Platform:
Device information: IP address, browser type, operating system, device model
Usage data: Pages visited, time spent on pages, interactions with features
Location data: City-level location for job matching (we do not collect precise GPS coordinates)
Technical information: Session duration, language settings, cookie data
3.3 Information from Third Parties
We may receive limited information from third parties in specific circumstances:
Verification services: For identity verification (only when necessary)
Payment processors: For processing transactions through our payment system
Safety partners: For fraud prevention and risk assessment
4. Our Legal Basis for Using Your Personal Information
Where required by applicable laws, we process your personal information based on the following legal grounds:
Your consent: For specific uses like marketing communications
Contractual necessity: To provide you with Platform services
Legal compliance: To comply with laws and regulations
Legitimate interests: To operate the Platform safely and effectively
For minors, we process information only with appropriate parental consent and in strict compliance with COPPA (Children's Online Privacy Protection Act).
5. How Do We Use The Information Collected?
5.1 Platform Operation and Service Provision
To create and maintain your account
To verify your identity and age
To match you with appropriate job opportunities
To facilitate communication between users through our secure messaging system
To process payments through our integrated payment system
To provide customer support and resolve issues
5.2 Safety and Security
To verify user identities and prevent fraud
To monitor for inappropriate content or behavior
To enforce our Terms of Service
To ensure compliance with child labor laws
To prevent unsafe connections between users
5.3 Service Improvement
To analyze usage patterns and improve the Platform
To personalize your experience
To develop new features and services
To send important notifications about your account
5.4 Payment Processing
To process transactions through our integrated payment system
To calculate and deduct our 11% service fee
To handle payment disputes and refunds
To comply with financial regulations
6. How Long Do We Keep Personal Information?
We retain personal information only for as long as necessary to:
Provide our services to you
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements
Prevent fraud and security risks
Specific retention periods:
Account information: For as long as your account is active plus 2 years
Transaction records: For 7 years to comply with financial regulations
Communication history: For 12 months after the last communication
Verification documents: For 1 year after account closure
We may retain anonymized data for statistical analysis and service improvement.
7. Children's Privacy
HelperWebs is designed specifically for teens and young adults. We take special care to protect minors' privacy.
7.1 Age Requirements
Users must be at least 15 years old to use the Platform
Minors under 18 must:
Register using a parent or guardian's email address
Have explicit parental consent and supervision
Comply with all applicable California child labor laws
7.2 Parental Consent
For users aged 15-17, we require parental consent during registration
Parents/guardians receive email verification to confirm consent
Parents can manage their child's account through our parental controls
7.3 Data Collection for Minors
We collect only the minimum information necessary
We do not collect sensitive information from minors
All data collection for minors is done with parental consent
We implement additional security measures for minors' data
7.4 Safety Measures
We never display email addresses or phone numbers publicly
All communication happens through our secure messaging system
We enforce age-appropriate job restrictions
We provide safety resources for minor users
We do not knowingly collect personal information from children under 15. If we discover we have collected information from a child under 15, we will delete it immediately.
8. Sharing Personal Information with Third Parties
We share your personal information only as necessary and with appropriate safeguards:
8.1 Service Providers
We share information with:
Payment processors (PayPal, Stripe) to process transactions
Hosting providers to operate the Platform
Security services to prevent fraud and protect data
Analytics providers to improve our services
All service providers are contractually obligated to protect your information.
8.2 Legal Requirements
We may share information when required by law:
In response to valid legal requests
To prevent fraud or illegal activity
To protect our rights and safety
8.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of such changes.
8.4 What We Don't Do
We never sell your personal information
We never share your email or phone number with other users
We never share your information for marketing purposes without consent
9. Where We Process Your Personal Information
Some of your personal information may be processed in the United States. We implement appropriate safeguards to protect your data, including:
Encryption of data in transit and at rest
Strict access controls
Regular security audits
Compliance with international data transfer requirements
We do not transfer data to countries without adequate data protection standards.
10. Cookies and Similar Technologies
We use cookies and similar technologies to:
Improve your experience
Analyze usage patterns
Provide personalized content
Ensure security
You can manage your cookie preferences through your browser settings.
11. Security
We implement industry-standard security measures to protect your personal information:
SSL/TLS encryption for all data transmission
Regular security audits and vulnerability assessments
Access controls and authentication measures
Secure storage of payment information (PCI DSS compliant)
Employee training on data security
While we strive to protect your information, no electronic transmission over the internet is 100% secure. You should take steps to protect your account, including using a strong password and not sharing it with others.
12. Your Rights Regarding Personal Information
Depending on your location, you may have certain rights regarding your personal information:
12.1 General Rights
Access: Request a copy of the information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to limitations)
Restriction: Request restriction of processing in certain circumstances
Portability: Request a copy of your information in a structured format
12.2 How to Exercise Your Rights
Contact us through our support system
Verify your identity before we process your request
We will respond to requests within 30 days
12.3 Limitations
Some requests may be limited by:
Legal requirements
Security considerations
The need to maintain records for legitimate purposes
13. In-App Payment System
Our integrated payment system processes transactions through third-party providers:
13.1 Payment Processing
We partner with PayPal and Stripe for payment processing
Your payment information is encrypted and securely handled
We never store full credit card numbers
13.2 Service Fee
We charge an 11% service fee on all transactions processed through our payment system
This fee covers payment processing costs, platform maintenance, and customer support
The fee is deducted before payment reaches the service provider
13.3 Payment Security
All payment processing is PCI DSS compliant
We never share your payment information with other users
We maintain strict security protocols for payment data
14. Communication System
Our secure messaging system is designed to protect user privacy:
14.1 Message Handling
All messages are encrypted in transit and at rest
Messages are only visible to the participants in the conversation
We do not monitor message content except for safety purposes
14.2 Unread Message Indicators
We use unread message indicators to notify you of new messages
These indicators are reset when you view the messages
We do not share message content with third parties
15. Dispute Resolution
15.1 Dispute Window
All payment disputes must be submitted through the Platform's dispute resolution system
Disputes must be filed within 7 days of transaction completion
We will review disputes and make a determination based on available evidence
The Platform's decision is final
15.2 Dispute Process
Disputes must be supported by relevant documentation
HelperWebs reserves the right to hold funds in dispute until resolution
Refunds are at the discretion of HelperWebs and may require verification
16. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We recommend checking this Policy periodically for updates.
17. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us: