Frequently Asked Questions

HelperWebs is a local chore marketplace that connects neighbors who need help with teens and young adults looking to earn money. We focus on simple, safe tasks like yard work, pet care, tutoring, and light household help all within your own community.

Anyone 15 or older can join. If you're under 18, you'll need to provide a parent or guardian's name and email during registration. We send them a quick notification so they know you're using the platform. Safety starts at home.

Signing up, browsing jobs, and applying are completely free. Providers pay exactly the listed job amount when posting a chore nothing is added and that money is held securely and refunded in full if the job is cancelled before completion. Helpers never pay anything upfront; a small 10% service fee is deducted from their payout only when a job is successfully completed.

We charge a 10% service fee, deducted from the helper's payout when the job is completed. Providers pay exactly the listed job price nothing is added at checkout. Helpers keep 90% of every job. For example, on a $30 job the provider pays exactly $30, and when the job is completed the helper receives $27.00 (the $30 job price minus the $3.00 fee).

When you post the chore. Payment is made securely through Stripe and the money is held not released to the helper. Your job only goes live after payment is secured, which shows helpers your job is legitimate and funded. The money stays held until you mark the job as complete. If you delete the job before completion, the hold is released and your money goes back to you automatically.

Helpers connect a free Stripe account we'll walk you through it the first time you apply for a job. As soon as the provider marks the job complete, the money is transferred directly to your Stripe account, and Stripe deposits it to your bank account or debit card. You never have to share banking details with providers, or with us.

Yes. Every payment is processed by Stripe, a PCI Level 1 certified payment processor the highest level of payment security certification in the industry, used by companies like Amazon and Lyft. Your card details are encrypted and never touch or get stored on HelperWebs servers. We couldn't see your card number even if we wanted to.

Because it keeps everyone safer especially teens. No cash means no risk of being short-changed, no uncomfortable money situations at a stranger's door, and no reason to carry cash to a job. Every payment is tracked, documented, and refundable, so there's always a record of what was agreed. Providers can't disappear without paying because the money is secured before work begins, and helpers are guaranteed the job is funded before they start.

You have a 7-day dispute window after a job is marked complete. Contact us at contact@helperwebs.com with the job ID and details. Because payments are held and tracked through Stripe, we can review exactly what happened and resolve disputes fairly we aim to respond within 48 hours.

We built HelperWebs with teen safety as the top priority. We require parental awareness for minors, show jobs only within your city, and keep all payments cash-free and tracked through Stripe so there's never a money dispute at someone's door and helpers are never pressured around payment. Parents also receive a link to disable the account at any time. However, we do not supervise or background-check users parents and helpers must use their own judgment. Read our full Safety Guidelines.

No hazardous work (power tools, chemicals, ladders), no illegal services, no adult content, and no transportation requests. Helpers under 18 should stick to outdoor, visible tasks for their first few jobs. See our Marketplace Rules for the full list.

Yes. When a minor signs up, we email the parent/guardian a link to disable the account instantly at any time. Parents can also request a disable link by emailing contact@helperwebs.com.

Go to the login page and click "Forgot password?" We'll send a reset link to your registered email. Make sure to use a real email when signing up you'll need it for password recovery and job notifications.

Email contact@helperwebs.com from your registered email address with the subject "Delete My Account." We'll process your request within 48 hours and confirm once it's done.